Shipping policy

Shipping Policy — Lush by Isra

Welcome to Lush by Isra. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Processing Time

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times may vary depending on your location:

  • Major Cities: 2–4 business days
  • Other Areas: 3–6 business days

Delays may occur during sales, holidays, or due to courier service issues.

Shipping Charges

  • Shipping charges are calculated at checkout.
  • We may offer free shipping promotions on selected orders or campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking update through SMS, email, or WhatsApp (if applicable).

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan on eligible orders.

Please ensure your contact number and shipping address are correct to avoid delivery issues.

Failed Deliveries

If a delivery attempt fails due to:

  • incorrect address,
  • unreachable phone number,
  • or customer unavailability,

the order may be cancelled or re-shipped with additional charges.

Damaged or Missing Items

If you receive a damaged package or missing item, contact us within 24 hours of delivery with clear photos and order details.

Contact Us

For shipping-related questions or support:

Lush by Isra
📧 lushbyisraoffical@gmail.com
📱 WhatsApp / Phone: +923186249896